FAQs & Return Policy

Can I pickup my order?
Orders placed online are shipped from our office in Garland, TX. If you are local and would like to pick up an order, please reach out to us before you place the order! 

Can you do custom pieces / commissions?
Currently, we are not in a position to handle customized paintings or projects. We would love ALL the ideas you have and will try to include them in upcoming releases! Wholesale customization requests are always welcome but are processed on a case by case basis depending on quantity and availability. If you are a wholesaler, please reach out to us directly or contact your sales representative if applicable! 

What is the cost of shipping?
Shipping costs depend on the number of purchased items, their weights, and your desired shipping service.

What shipping service do you use?
You can choose different delivery methods during checkout from USPS or UPS.

How do discount codes work?
Discounts are applied to online orders via a code used at checkout. Discount codes can sometimes be automatically added to the cart by clicking a specific link, such as a link in email or online marketing or on our website, but generally, a discount code is the way to go. Unless otherwise stated, discount codes run for a specific amount of time (such as a promotional period) and are limited to one use per customer. 

How long will it take me to receive my order?
We aim to have non-custom retail orders processed and ready for shipping within 2-5 business days of the receipt of the sale. We cannot guarantee that turn-around time, but we will always do our best to stay within that timeframe. We are shipping from Dallas, Texas. When you will receive your goods depends on the location we are shipping it to. Obviously, the farther away, the longer it takes. You will receive a shipping notification when your order ships that includes a tracking number. Once the shipping service has scanned your package, you will be able to track it.

Return Policy

Please check the items in your cart BEFORE you place your order. Your payment method is charged at the time of purchase. You will receive a confirmation of your order shortly thereafter via the email address you provided. If you need to change/cancel an order, please email sales@taylorpaladino.com or call 1-833-327-8953 and we will try our best to edit the order before it has been shipped. After it has been shipped, we cannot change the order in any way. 

Returns are for store credit only. If an item is returned, the item must be in the same condition as when we originally shipped it to you. Used and/or damaged items will not be accepted for return.

All returns must be postmarked within 14 days of your order date. Returns on sale items will not be accepted.

When returning the item, please include your order number (which is included on the order confirmation email) and the reason for your return. When we receive your item, we will email you confirmation of your refund for store credit. Store credit will be issued via coupon code. Please note that you will only receive store credit for the cost of the item. You are responsible for any shipping costs.

If you return an item as a result of a mistake on our part please drop us a little note inside the package, and include your reason for the return. This will help us in processing accurately. In this case only, you will receive store credit for your entire purchase price, including return shipping costs.

For any questions please reach out to us and we'll do our best to help out!

Taylor Paladino is not responsible for any lost, stolen, or damaged packages.